First Step Internet
208.882.8869  |  CONTACT US  |  APRIL 30, 2017    
The Region's Largest and Most Trusted Service Provider

FAQ


How do I change my password?
You are able to change your password and check on your account information with our account management page. This page allows you to check your billing status, pay by credit card, change your dial-up password, add or delete secondary email accounts and more. The URL for this page is:

https://ecommerce.fsr.com/accounts/

Enter your user name and password then click the "Continue" button.

Once you access your account click the “Change Password” button. On the next page enter your current password in the field provided and then enter you new password (may be from 3 to 8 characters long) in the “New Password” and “Verify New Password” fields. When all information is filled out click the “Change Password” button. It is strongly recommended that you contact technical support after changing your password.  There are devices that will need that new information, and we would like to help you update them so your connection is not interrupted.

Your new password will be in place within the next 20 minutes (for instance: if you create the new address at 4:28 PM then it will be added at 4:40 PM when the server synchs all passwords), you will then need to use it to connect and to check your primary email account.

First Step Internet 2008  1420 S. Blaine St. 10 Moscow, Idaho 83843  | 888.676.6377 | 208.882.8869 | 883.3733 | services@fsr.com
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