What are First Step's office hours?
First Step Internet office hours are Monday-Friday from 8:00 am to 5:00 pm.

Technical support hours:
Monday - Friday -- 8:00 am to 7:00 pm
Saturday - Sunday -- 9:00 am to 6:00 pm
You can visit our chat space at and interact directly with Technical Support.

Questions can be submitted via e-mail to techsupport@fsr.net. Questions submitted via e-mail will be given priority and will often be answered within a day of being submitted.

You can call us toll-free at 888-676-6377 or at 208-882-8869 in the Moscow / Pullman / Potlatch area.

For more information, please check out our Contact Page